Delivery
What are your delivery options?
We offer a range of delivery options to suit your needs. Standard UK delivery is free on all orders over a set amount. For faster service, we also offer express and next-day delivery options for an additional fee. All delivery options and current charges are clearly displayed at the checkout and detailed on our website at womens-hush.com.
Do you deliver internationally?
Currently, we deliver throughout the United Kingdom. This includes England, Scotland, Wales, and Northern Ireland. For specific details regarding delivery times and any potential restrictions, please visit the Delivery Information section on womens-hush.com.
How long will my delivery take?
Delivery timescales depend on the service you select during checkout.
- Standard Delivery: 3-5 working days.
- Express Delivery: 2 working days.
- Next-Day Delivery: Order by a specified cut-off time for delivery on the next working day.
Please note that these are estimated delivery times and are not guaranteed. Orders placed over weekends or bank holidays will be processed on the next working day.
How much does delivery cost?
Delivery costs vary depending on the service you choose and the value of your order. We frequently offer free Standard UK delivery on orders over a minimum spend. The exact cost for your order will be calculated and shown to you before you complete your purchase at checkout.
Can I track my order?
Yes, once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number and a direct link to track the progress of your delivery with the courier.
My order hasn’t arrived. What should I do?
First, please check the tracking information in your dispatch confirmation email, as this will provide the most up-to-date status of your parcel. If the estimated delivery date has passed and the tracking information has not updated, please contact our Customer Service team for further assistance. Please have your order number ready.
What happens if I’m not home when my delivery arrives?
This depends on the courier service used for your delivery. Often, the courier will leave your parcel in a safe place, with a neighbour, or will attempt a redelivery. You may also be able to redirect your parcel to a local collection point using the tracking link provided. The specific procedure will be detailed in the communication you receive from the courier.
Do you deliver to PO Boxes?
We are unable to deliver to PO Box addresses. Please ensure you provide a physical delivery address where someone can accept the parcel during typical working hours.
I have entered the wrong delivery address. Can I change it?
We process orders very quickly to get them to you as soon as possible. Therefore, we are unable to amend the delivery address once an order has been placed. If you realise you have made a mistake, please contact us immediately. We will attempt to intercept the order, but if it has already been dispatched, we cannot guarantee we will be able to change the destination.